Terms & Conditions

1. Introduction

At Velvet Rose Events “we,” “our,” or “us”). By placing an order through our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

2. Our Products

All our items are handmade, which means slight variations in size, texture, or design may occur. These variations are part of what makes each product unique and do not qualify as defects.

3. Orders and Payments

  • All prices are listed in pounds.

  • Payment is required in full at the time of ordering.

  • We reserve the right to cancel or refuse any order for any reason, including errors in pricing or availability.

4. Non-Refundable and Non-Returnable Policy

Because each item is handcrafted and often made to order, all sales are final.

  • No refunds, returns, or exchanges will be accepted once an order has been placed.

  • Please review your order details carefully before confirming your purchase.

  • If an item arrives damaged or defective, please contact us within [X] days of receiving your order with photos and a description of the issue. We’ll do our best to resolve it fairly.

5. Custom Orders

For custom or personalised items:

  • Full payment is required before work begins.

  • Custom orders cannot be changed, cancelled, or refunded once production has started.

  • Due to the handmade nature of this product it will take a minimum 1 week to complete. In busier periods it may take a a little longer.

6. Shipping and Delivery

  • Orders are shipped to the address provided by the customer. Please ensure all information is accurate.

  • We are not responsible for delays, lost packages, or incorrect shipping information.

  • Delivery times are estimates and may vary due to postal or courier delays beyond our control.

7. Product Care

Each product is made with care and attention. Please follow the care instructions provided to ensure the longevity of your handmade item. We are not responsible for damage caused by improper handling or cleaning. The purpose of these products are for internal home use only.

Delicate material. Keep away from open flames or heat sources.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.

9. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page and effective immediately upon publication.

10. Contact Us

If you have any questions or concerns, please contact us at: info@velvetroseevents.co.uk